Yes. All of our English to English transcribers are based in the United Kingdom and are native English speakers. We have offices in North Wales and London. We do not use offshore transcribers under any circumstances.

Yes, if you are an experienced transcriber based in the UK. If we are recruiting we will advertise on our vacancies page here.

Yes – click here to view our Data Protection, Personal Data and GDPR Policy online. A copy can be provided as a pdf or word document, on request.

Yes we do – a pdf copy of our Equal Opportunities Policy is available here. We are also a Living Wage Employer accredited by the Living Wage Foundation and are Disability Confident committed.

Yes, always. We have a large extendable team of UK-based, qualified and approved transcribers who work with us as associate transcriptionists as and when we have the work. We can handle orders of hundreds of hours of interviews and our capacity is endless. Send us your work and we will get it back to you within the allotted time.

This includes complicated and difficult recordings. A lot of transcription companies will immediately reject hard-to-hear recordings and send them back without completing them. It is not profitable to spend any extra time on them. We always spend time on difficult-to-hear audio and video and liase with clients to determine what we can help with rather than simply returning a recording that may take a bit longer.

There are also a lot of freelance transcriptionists or one- and two-person transcription companies who only have capacity to complete up to c10 hours of audio recordings a week. We have the capacity to assist you with any size orders and we have worked on recordings from 2 minutes to over 750 hours. .

Yes we do. Some clients do not require any security when it comes to communications with our company, but we always password-protect transcription documents as a minimum security option. However for clients who require full security at all times we provide an encrypted email solution using Egress Protect. Egress Protect encrypted email is sent via the Egress servers. It is encrypted at the point it is sent and decrypted at the point you receive it. Egress is used by the NHS, government institutions, universities and NATO to provide secure email services.

If you use our UK based TLS/SSL secure file upload service, your data will not leave the UK (the file upload system is based in London). Our service is provided by an ISO 27001 audited & accredited UK company and is fully secure.

We are based in London and North Wales. Our transcribers are based exclusively in the UK – we do not use overseas transcribers. Our secure email service is also UK based, so all communication remains in the UK and does not leave the country at any time.

All English to English standard transcription remains in the UK at all times and is not transferred overseas or stored offshore at any time in the process.

Our standard file upload service, provided by Hightail, encrypts data in transit by providing up to 256-bit AES encryption, ensuring that deciphering intercepted information is impossible. 256-bit AES encryption and dynamic key management ensure every access is logged, providing full auditing. Hightail uses redundant encrypted storage, meaning that copies of every file are stored on multiple servers to safeguard against data loss.

Yes – if you need to raise a PO (purchase order) get in touch and we can provide a formal quote and help complete a POR (purchase order request) form. We are listed as a registered or preferred supplier on the purchasing systems of a number of government institutions, large companies and most universities.

No. We do not tie you in to minimum order levels. We accept orders for 1 minute audio files as well as 2,000 hours. Request a quote, upload your file and we will transcribe and return it to you within the timeframe specified. You are not tied in to our services at any time.

We invoice you once the work is complete and we do not ask for payment in advance. A lot of our academic clients will request a purchase order and we can assist with the production of these as required. Payment methods include Visa Debit and Credit, MasterCard Debit and Credit, Stripe, bank transfer and cheque.

We offer prices per minute of recording, with a full breakdown available online, or we charge per word, quotes available on request. Prices per minute mean you know what the work is going to cost before we start. Our charge per word service is an estimated price – you only pay for actual spoken words and not any down time or silence. Copy typing is charged per word.

Full price list available here, quotes available here.

No. We do not charge extra for transcribing strong accents. We have transcribers with many years experience and expertise in transcribing strong regional accents and second or third language English speakers. Neither do we charge extra for background noise or poor quality recordings. We have specialist software to help us detect and extract the speech from a recording. Sometimes recordings are completely inaudible. If this is the case, we will let you know before commencing work and talk through the options.

Yes. We offer various options for GDPR and HIPAA compliant anonymisation and de-identification, as well as pseudonymisation. Please click here for details.

We specialise in English to English transcription, but we can recommend TP Translations Limited for transcription in other languages and translation services.

To use our online file upload system please click here. The upload facility is TLS/SSL Encrypted.

Click here for alternative options, including our UK GDPR compliant server, Dropbox, WeTransfer, One Drive, Google Drive, Whatsapp, email and post.

Yes. We regularly take orders from our university clients who have budget deadlines but have work requirements that may be in 1-3 years’ time. Estimate the size of your order, we will invoice in advance. When we complete work we simply deduct the cost from the prepayment. This is a very popular option.

Very simple. Verbatim transcription captures every word exactly as it is spoken, including all utterances, non-verbal sounds, and any grammatical errors. It is not usually necessary for the majority of transcription work.

Edited or intelligent transcription, which is the typical way transcription work is completed, simplifies the spoken word and removes the verbal cues and fillers such as “um”, “ah”, “you know”, as well as false starts.

Intelligent transcription (also known as intelligent verbatim) is the better option for the overwhelming majority of transcription work. It is also cheaper as it takes less time to transcribe.