How Our Human Transcription Service Works
From quotation and secure upload to transcription, checking and delivery, your recordings are handled by people—not fed through an automated speech-to-text service.
Six straightforward steps
Choose your service
Tell us the recording length, number of speakers, turnaround, transcript style and any special instructions. Use the online quote or contact us for a tailored project price.
Upload securely
Send your audio or video through the upload page. Add filenames, deadlines, purchase-order details, templates and project notes.
Project review
We check the order and recording information, confirm instructions and identify anything that needs clarification before allocation.
Human transcription
An experienced transcriber listens to the recording and produces the transcript in the agreed style, following your template and terminology where supplied.
Proofing and quality control
The transcript is checked in line with the selected service. Uncertain audio is timestamped rather than guessed, so you can return to the recording.
Secure return
The completed transcript is delivered in the agreed format. We can support repeat projects with consistent naming, templates and instructions.
What we need from you
The recording
- Audio or video file
- Number of speakers
- Any known sound-quality issues
- Speaker names, if required
The transcript brief
- Clean/intelligent or true verbatim style
- Turnaround time
- Template and formatting
- Timestamps and speaker labels
Helpful references
- Names and specialist terms
- Acronyms or glossary
- Agenda, presentation or discussion guide
- Anonymisation instructions
Administration
- Quotation or order reference
- Purchase-order number
- Invoice contact
- Secure return requirements
Why human transcription?
Context and meaning
People can follow a discussion, distinguish speakers and use context to resolve accents, interruptions and specialist terminology.
Transparent uncertainty
Where speech cannot be established, it is marked with a timestamp rather than replaced by a plausible but unsupported guess.
Instructions that matter
A human transcriber can follow project-specific requirements for anonymisation, speaker labels, templates and transcription style.
Confidential handling
Recordings are handled through the agreed workflow by people subject to confidentiality and data-handling requirements.
Frequently asked questions
What types of recording can you transcribe?
We work with one-to-one interviews, focus groups, meetings, research recordings, dictation, police-station interviews, video and other business or professional recordings.
Can you use my template?
Yes. Upload the template with the files or send it before work begins, together with any formatting or anonymisation instructions.
What happens if a word cannot be heard?
The transcriber marks the uncertainty and includes a timestamp. This is more reliable than guessing and allows the relevant audio to be reviewed.
Can you manage a series of interviews?
Yes. We can keep agreed instructions, naming conventions, terminology and templates consistent across an ongoing project.
Ready to start?
Use the quote tool for an immediate estimate or contact us if the work has unusual audio, multiple languages, a large volume or specific security requirements.